Support

Do I need special headphones?

High-quality, open-back headphones are generally preferred for ACRN because they allow for a more natural "hall effect" and spatial awareness. However, any high-quality headphones or speakers that can accurately reproduce frequencies up to 12kHz will work.

Important: Turn off Noise-Canceling (ANC)!

How long should I listen each day?

For active therapy (Rescue or Focus), we recommend 2 to 4 hours per day. You don't need to listen all at once; you can break it into sessions of 30–60 minutes. For long-term habituation, many users find success playing the "Habituation" soundscape at a low volume throughout the night.

All information can be found in the Quick Start Guide.

How soon will I notice results?

ACRN is a marathon, not a sprint. While some users feel immediate "Rescue" relief, clinical studies show that significant neural changes typically occur after 3 to 6 months of consistent daily use.

At what volume should I play the sounds?

Safety first. The volume should be set at a "mixing" level, meaning the sound should be just loud enough to blend with your tinnitus, but not completely drown it out. Never listen at high volumes, as this can cause further hearing strain.

Why is my file a WAV and not an MP3?

Precision is key. MP3 files use "lossy" compression that can distort the exact frequencies of your therapeutic tones and the notch. We provide Lossless WAV files to ensure your brain receives the exact mathematical frequency it needs for healing.

Missing your download?

Don’t worry. Remember that for privacy and security, our system automatically deletes your personalized files 24 hours after purchase. While the automated link expires to protect your privacy, we can manually initiate a new generation within 7 days of purchase. Please contact support@marcsijm.nl with your order number for assistance.

Why is my download link only valid for 24 hours?

Security and precision are at the core of SijmMetry. Because each Auditory Environment is uniquely generated based on your personal calibration, these files are hosted on a secure, temporary server. To ensure the integrity of your data and prevent unauthorized access, the link is automatically deactivated after 24 hours. We recommend saving your file to a secure location (such as a cloud drive or external hard drive) immediately after purchase.

Can I change my calibration (frequency) later?

Each order is a unique rendering of a specific Protocol. If you wish to apply a different frequency to an Auditory Environment, a new calibration and rendering process is required.

Where is my file?

  • iPhone/iPad: Files are usually saved in the "Files" app under "Downloads."
  • Android: Look in your "Downloads" folder using any File Manager.
  • Desktop: Check your browser's default download folder.

How does the "money-back guarantee" work?

Tinnitus is a deeply personal experience. What provides immense relief for one person may work differently for another. We want you to try Sijmmetry without any worries. If the generated audio does not meet your expectations, we will refund your purchase.

How it works:

  1. Send us a message: Contact us within 14 days of your purchase at support@marcsijm.nl.
  2. Order number: Please include your order number (found in your confirmation email).
  3. No questions asked: You don’t need to fill out complicated forms. A simple note letting us know the method didn't work for you is enough.
  4. Refund: We process your request within 48 hours. The amount will typically be back in your account within a few business days.

Please note: To protect your privacy, we permanently delete your audio files from our servers after 24 hours. This has no effect on your right to a refund.

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